Shipping Information
We have a flat rate $6.95 shipping for all USA orders of in stock items. This means that whether your order is 1 ounce or 100 pounds the shipping is the same. This is for all orders within the Continental United States. Orders are processed and shipped within two business days, although we typically ship the first business day after we receive an order. We primarily use USPS Priority Mail for packages weighing less than 3 pounds, USPS parcel post, DHL ground or UPS ground for heavier packages, and FedEx on request. Priority shipping takes approximately 2-7 business days.

If you wish to have your package shipped via 2-day or next day shipping, please contact us toll-free at 1.866.213.5906 to find out what the additional charges will be.

If you live outside the Continental U.S., please call us for specific shipping rates to your area. We apologize for any inconvenience this may cause. We will do our best to offer the least expensive shipping that we can.

We ship to APO/FPO addresses for a flat rate of $9.95.

Special Orders
We regularly place orders with all of the manufacturers represented at Treasure Box Toys™.
If you’d like to order an item that you don’t see in our store, please contact us at kcrews@treasureboxtoys.com
(All special orders must be at least $100.00)
Due to the length of time needed for Kathe Kruse Special Ordered Items to arrive from Germany we encourage you to place your Special Orders as early as possible.

The natural supplies are limited for the Special Heirloom Dolls so only a few are able to be hand-made each year.
No orders for these dolls taken after Oct. 1.
We are unable to accept all other Kathe Kruse Special Orders after Nov. 22.
Please order early in the year to avoid disappointment.

Special Orders for all other manufacturers are not taken between Dec 23 and Mar 30 to avoid any disappointments should they become unavailable.

We cannot guarantee any specific frame of time for Special Orders or that they will arrive in time for the Holidays but we will do our best for you!

Drop Ship Orders
DROP SHIP ITEM means the item is not carried in stock in our store, but that the item is shipped directly to you from a U.S. based warehouse.
If the weight is listed on the item you are interested in, then there may be extra shipping charges due to weight and/or size.
For more information please email us at; kcrews@treasureboxtoys.com, or call toll-free 1.866.213.5906
Please take note that during the holiday season stock may run low so order early!

Returns/Exchanges
We appreciate and value your business. If you are not 100% satisfied with your purchase, you may return or exchange it within 30 days. All items must be in original, unopened condition, with tags, if applicable.

Only items received in "new condition”, ready to be returned to our stock for resale, will be credited.
Please take care when you pack items for return. Returned items sent back in “used condition” will not be credited.

If you are returning your item due to an error on our part, we will refund your money, including original and return shipping costs.

Returns made on items by customer choice are subject to a 15% restocking fee.

Please include a copy of your invoice with the item circled that is being returned, and please state the reason for return.

At this time, we do not have an automated return/exchange system, so please contact us at kcrews@treasureboxtoys.com before returning your item.