Ordering
Information
Placing
Your Order through Secure Checkout
You may order any item on our site by using secure checkout via our shopping
cart 24 hours a day. We accept VISA, Mastercard, Discover, and American
Express. Credit card transactions are protected and secure.
Placing Your Order by Telephone
Business hours are 9:00a.m. to 5:00p.m. PST Monday through Friday, although
we are still available during off hours, so please leave a message.
We are happy to take your order over the phone, so please call us.
If you have specific questions, or you wish to pay with a money order, please
call us at 1.916.991.4027.
We make every attempt to respond to you as quickly as possible, but we are
a small family-owned operation, so please be aware that it may take several
hours before you receive a response, even during normal business hours.
Shipping
Information
We have a flat rate $7.95 shipping for all USA orders
of in stock items up to 5 pounds.
For orders over 5 pounds we will add 5.00.
This means that whether your order is 1 ounce or 100 pounds the shipping
will not exceed 12.95 for in instock items.
This is for all orders within the Continental United States.
Orders are processed and shipped within two business days, although we
typically ship the first business day after we receive an order.
We primarily use USPS Priority Mail for packages weighing less than 3
pounds.
We prefer to ship USPS parcel post, but occassionally will use DHL ground
or UPS ground for heavier packages.
We can use FedEx on request.
Priority shipping takes approximately 2-7 business days.
If you wish to have your package shipped via 2-day or next day shipping,
please contact us toll-free at 1.916.991.4027 to find out what the additional
charges will be.
If you live outside the Continental U.S., please call us for specific
shipping rates to your area. We apologize for any inconvenience this may
cause. We will do our best to offer the least expensive shipping that
we can.
We ship to APO/FPO addresses for a flat rate of $9.95.
Special Orders
We
regularly place orders with all of the manufacturers represented at Treasure
Box Toys™.
Some items featured in our store are available by Special Order through
their manufacturer.
If you’d like to order an item that you don’t see in our store,
please contact us at kcrews@treasureboxtoys.com
Other Special Orders must be at least $25.00.
We
no longer take Special Orders for Kathe Kruse Items.
Special Orders for all other manufacturers are not taken between Dec 20
and Mar 30 to avoid any disappointments should they become
unavailable.
We cannot guarantee any specific frame of time for Special Orders or that
they will arrive in time for the Holidays but we will do our best for
you!
Maufacturers
that we can Special Order from are:
Debresk, Choroi, LYRA, Stockmar, Ruitertassen, Sarah's Silks, Camden Rose,
HABA and Folkmanis.
Drop
Ship Orders
DROP
SHIP ITEM means the item is not carried physically in stock in our store.
The item is shipped directly to you from a U.S. based warehouse.
If the weight is listed on the item you are interested in, then there
may be extra shipping charges due to weight and/or size.
For more information please email us at; kcrews@treasureboxtoys.com,
or call
us at 1.916.991.4027.
Please take note that during the holiday season stock may run low so order
early!
Maufacturers
that we can Drop Ship from are: Camden Rose, HABA and Guidecraft.
Returns/Exchanges
We apologize, but at this time we no longer accept returns.
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